Need a little help? ☁️
We've answered our most commonly asked questions below. If there's anything else you'd like to know, please get in touch and we'll be happy to help.
What does 1000 GSM mean?
GSM means grams per square metre and is a measure of fabric weight. The faux rabbit fur surface used for The Cloud Blanket™ is specified at 1000 GSM, giving it a dense, plush feel compared with lightweight decorative throws.
Is The Cloud Blanket made from real rabbit fur?
No. The Cloud Blanket™ uses faux rabbit fur-style fabric. No real rabbit fur is used.
Is the blanket double-sided?
Yes. One side features the plush faux rabbit fur surface, while the reverse is finished in soft premium flannel, giving you two different textures to enjoy.
Which size should I choose?
Our Large 150 × 200cm size is ideal for one person, sofa use or layering across a bed. Our Extra Large 230 × 230cm gives you considerably more room and is a great option for sharing or wrapping yourself up completely.
What colours are available?
The Cloud Blanket™ is currently available in White, Brown, Grey and Pink. Colours can appear slightly different depending on lighting and your screen settings.
Where is my blanket shipped from?
Our current Cloud Blanket stock is dispatched from a UK warehouse, meaning UK customers don't have to wait for standard international shipping.
How long does delivery take?
Our selected UK delivery service is estimated at 2–5 working days. Delivery times are estimates and can occasionally vary during particularly busy periods.
Use that last answer once you've definitely set DPD 2–5 working days as the DSers shipping method.
Can I use it on both my sofa and bed?
Absolutely. The Cloud Blanket™ is designed for sofas, beds, movie nights, reading, relaxing and anywhere else that could use a little more comfort.
How should I care for my Cloud Blanket?
Please follow the care label supplied with your blanket. Avoid using high temperatures unless specifically permitted by the product care instructions, as excessive heat can affect faux-fur fibres.
Can I return my blanket?
Eligible items can be returned in accordance with our Returns Policy. Please see the Returns Policy linked in the footer for full eligibility, timescales and instructions.
Do you deliver outside the UK?
We're currently focused on UK delivery while we perfect the Cosy Cloud experience. We'll announce additional countries as international delivery becomes available.
How can I contact Cosy Cloud Co.?
You can contact us through our Contact page or by emailing your Cosy Cloud customer-service email. We aim to respond as quickly as possible during working days.
Can I change or cancel my order?
Please contact us as soon as possible if you need to amend or cancel an order. Once an order has entered fulfilment or has been dispatched, we might not be able to make changes.
Where will I find my tracking information?
Once your order has been dispatched and tracking becomes available, you'll receive tracking information using the contact details provided at checkout.